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Elbow Tree Cooperative
  • Our Approach
    • EMDR
    • Groups
    • CISM
  • Our Team
  • Our Allies
  • Our Resources
  • Nuts & Bolts
    • Communication Security
  • Shift + Change
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Communication Security

Your confidentiality is of the utmost importance to us. Outside of the counseling room, our communications can include telephone, video chatting, texting, email, snail mail, and online scheduling.  When communications are “secure”, it indicates that there are means in place, such as encryption, to keep things private. Front to back end encryption means that the sender and receiver are both operating on a secure channel.

Ask your particular counselor about opportunities we have for you to participate in 
secure video chatting, email and texting. Telephone conversations are not able to be secured at this time, so keep this in mind when choosing to utilize these means of communication.

It is Elbow Tree’s policy, in compliance with
 HIPAA, to not send a client’s PHI (protected health information) over unsecured channels. This would include any “personally identifiable” health data. If you, as a client, send your PHI to us, it will be unsecured unless we have pre-established a secure channel together.
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38 South Dixie Highway
Saint Augustine, FL 32084
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PHONE • 904.877.4750

What Our Clients Are Saying

"I came to Elbow Tree in my hour of desperation, with nothing left in my corner and you created an environment that became synonymous between us which made it so easy to discuss life, passions, even things that were at the depth of my heart."

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  • Our Approach
    • EMDR
    • Groups
    • CISM
  • Our Team
  • Our Allies
  • Our Resources
  • Nuts & Bolts
    • Communication Security
  • Shift + Change